0401 161 999
info@swordsky.com.au
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SWORD SKY Outdoor
Services How It Works Products FAQ For Homeowners Contact
0401 161 999 info@swordsky.com.au WeChat: AUSTRALIA-SYDNEY

For Manufacturers, Exporters & Retailers

You sell the product.
We handle the Australian site.

Sword Sky is an Australian installation partner for pergola and outdoor living suppliers. We measure, install and look after your customers across Sydney, regional NSW and Canberra, so you can sell into Australia without building your own install team.

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NSW
+ ACT · Local Install Team
2002
In Construction Since
$20M
Public & Products Liability
中文
English & Mandarin Team

Who We Work With

Built for suppliers
without a local team

Your customer is ready to buy, then asks who will install it. Without a local answer the sale stalls, or the kit goes up badly and the bad review lands on you. You don’t need to build your own Australian installation team. We already are one.

Overseas manufacturers & exporters

Pergola and outdoor living factories in China and elsewhere, and trading companies selling to Australian customers through Alibaba, Made-in-China, trade shows or direct, with no Australian branch.

Australian retailers & online sellers

Shopify stores, eBay and Amazon sellers, Facebook Marketplace sellers and outdoor living websites that sell kits but don’t install them.

Quote supply and install. With a local partner in place, your sales team can offer installation with every Australian quote and close more enquiries.

What We Do for Your Customers

Measure. Install.
Look after it.

Pergola supplier installation support and after-sales service for your Australian customers, from the first site visit to warranty checks.

01

Before Installation

  • Local site measurement
  • Site condition assessment
  • Installation quotation
02

Installation

  • Kit inspection against the packing list
  • Footings and structural fixing
  • Waterproof sealing and flashing
  • Motor, LED and blind installation
  • Testing and handover
03

After-Sales

  • Missing, damaged or incorrect parts
  • Communication with your team
  • Warranty inspection with photos
  • Local repair and adjustment

How the Partnership Works

From your order
to a finished install

01

Send the Job

Order details, drawings, installation manual and packing list, plus your customer’s contact details and delivery date.

02

We Contact Your Customer

We call your customer, confirm the details and book a site visit.

03

Measure & Site Check

We measure, check ground and fixing conditions, and report back to you with photos and an installation quote.

04

Delivery & Kit Check

When the goods arrive we check every part against the packing list and send you photos of anything missing or damaged.

05

Install, Seal & Test

Footings, assembly, fixing and sealing, then motors, lights and blinds are tested.

06

Handover & Report

We walk your customer through it and send you a photo and video report. Local after-sales support continues after we leave.

Partner Projects

Real jobs
for real suppliers

Black louvre pergola with LED lighting installed in Canberra for an export sales partner — Sword Sky
Export Sales PartnerCanberra (ACT)

Louvre pergola with LEDs, sold from overseas to Canberra

The situation. An export sales rep had sold a louvre pergola to a customer in Canberra, with no installer lined up. They found us through a friend.

What we did. We agreed the price, took our team to Canberra, and worked through the site issues with the customer on the spot.

The result. Finished, paid in full, and a happy customer.

Curved polycarbonate awning installed in Sydney for a Foshan manufacturer — Sword Sky
Manufacturer · Foshan, ChinaSydney

Curved polycarbonate awning for a factory-direct order

The situation. A manufacturer in Foshan sold direct to a Sydney homeowner and needed a local team to install it.

What we did. We fitted the job in over a weekend and installed it to the factory’s drawings and dimensions.

The result. The customer signed the factory’s installation acceptance form on the day, happy with the result.

Getting Started

What we need,
and what we check

What we need from you

  • Order details and product model
  • Installation drawings or manual
  • Packing list
  • Product dimensions
  • Customer name, address and phone
  • Expected delivery date

Australian site conditions we check

  • Wind loading. The structure and fixings must suit the site’s wind exposure.
  • Footings. Ground type, slab or deck, and the footing size the product needs.
  • Approvals. Many structures are exempt development in NSW, but size, height and location can trigger council approval or engineering.
  • Fixing to the home. Brick, render, fascia or balcony, each with the right fixings.
  • Drainage. Fall, gutters and downpipes so water goes where it should.

Products We Install

Outdoor living,
any brand

Louvre Pergolas installation for suppliers — Sword SkyLouvre Pergolas
Awnings & Patio Covers installation for suppliers — Sword SkyAwnings & Patio Covers
Carports installation for suppliers — Sword SkyCarports
Retractable Awnings installation for suppliers — Sword SkyRetractable Awnings
Zip & Outdoor Blinds installation for suppliers — Sword SkyZip & Outdoor Blinds
Louvre Privacy Screens installation for suppliers — Sword SkyLouvre Privacy Screens

Also sunrooms, enclosures and telescopic pool covers. See our installs →

Why Partner With Sword Sky

Your product,
installed properly.

◎

Licensed & Insured

Licensed trades and $20 million public and products liability cover. Certificates available on request.

✦

In Construction Since 2002

Commercial fit-out and outdoor installation experience, not a handyman service.

◈

English & Mandarin

We talk to your customer in English and to your team in Mandarin or English, on WeChat, WhatsApp or email.

⬡

Photo & Video Reports

Every job is documented, so you see what we see.

◇

We Protect Your Brand

On site we represent you and your product. Your customer stays your customer.

Supplier FAQ

How do you quote and get paid?

We quote each job after the site check. Payment can come from you or directly from your customer, whichever suits how you sell, and a deposit secures the installation date. Partner rates are available for regular suppliers.

How quickly do you contact the customer?

As soon as we receive the job details. We keep you updated at every step, from the first call to handover.

Do you take single orders or only volume?

Both. Many partnerships start with a single job.

Who is responsible if something goes wrong?

We stand behind our workmanship. If a product fault appears, we inspect it, document it with photos and work with you on the fix. Replacement parts are covered under your product warranty.

Will you take my customer to another supplier?

No. On site we represent you and your product. Your customer stays your customer.

Can you advise before we sell a product into Australia?

Yes. Send us the specifications and we’ll tell you what Australian sites usually need, such as wind rating, fixing method and footing size.

What if the customer is outside your service area?

Ask us. We travel for the right job, and we’ll tell you honestly if a site is too far for us to support properly.

Clear responsibilities

We guarantee our workmanship.

Product defects and replacement parts are covered by the supplier’s warranty.

We inspect, document and help coordinate any product issue with you.

Service AreasInstalling across Sydney,
regional NSW & Canberra

Partner With Us

Selling into Australia?
Let’s talk.

Tell us your company, the products you sell, your country and roughly how many Australian orders you expect each month. We’ll get back to you as soon as possible. Partner rates are available for regular suppliers.

Email Us WhatsApp 0401 161 999